Returns & Exchanges
At Petoi, we want you to be fully satisfied with your programmable robotics experience; if your hardware is not performing as expected, you can return your item within 30 days of delivery. All returned electronics must be in their original packaging and include all components, sensors, and structural parts.
Initiate Your Request
Contact our support team with your order number and a brief explanation of why the robot or kit is being returned.
Technical Assessment
Our engineers may provide remote troubleshooting to determine if the issue is firmware-related or requires a physical hardware replacement.
Secure Packaging
Place the product in its original anti-static packaging to prevent damage to the delicate electronic circuits during transit.
Return Processing
Once our facility receives and inspects the unit for structural integrity, a full refund or replacement will be issued within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing